©Katie Blue Art. All Rights Reserved.

Below is a list of Frequently Asked Questions about my jackets and accessories. 

If you have any other inquiries, please contact me directly at katieblueart@gmail.com.

 

 

FAQ

 

Can I wash my hand-painted denim jacket?

Yes, your denim jacket has been "heat-set" and can be washed in the washing machine - cold water, gentle cycle, line dry. My Care Instructions will come with each item, and I recommend spot washing unless it is necessary to put it in the washing machine to keep the colors as vibrant as possible.

 

Do I need to supply you with a jacket?

I do have jackets in my studio, but some of my clients (especially those who place an order for a custom design) will send me their own jackets to be sure that it fits the way they want. KBA denim and faux leather jackets are available in a variety of sizes (XS-XL) and are a classic style and fit.

 

How do I care for my leather jacket, boots or bag?

KBA will seal the painted areas of your leather or faux leather item. This will protect the paint from day-to-day use, including bad weather. This does not mean that it is scratch proof, and you should care for your purchase as you would any leather. Spot washing is suggested whenever possible. 

 

What if my jacket doesn't fit?

Because each item is made-to-order, there are no refunds once the painting begins. I supply my clients with designs to approve, as well as size guidelines for their jackets. Should your item arrive damaged, you can contact me for a refund.

 

Does KBA design jackets for Men?

Yes! I love working with my customers on custom designs for men, women, and children. If there is a design in one of my Collections that you would like on a men's jacket, please contact me! I will be sure to get the appropriate size jacket for you.

 

How long does an order take on a custom design?

On average it is usually a 2-week process. All orders are priced by design and customers are given an estimated delivery date at that time as well.

 

How much will my jacket cost?

Prices are determined by design. Custom jackets start at $200 and up. Orders of 3 or more will be given a discount (as in bridal parties, etc.) And Kids jackets start at $100 and up based on design or additional embellishments. 

 

My clients will receive a quote once a design has been approved. If revisions are made by the customer after a design has been approved, there may be additional charges. I will always alert my customers of any additional design fees prior to making the requested changes to their jacket.

 

Prices are listed on all items in my website shop. These items are made-to-order but not considered custom unless there is additional customization added to the design. Sample sales or end-of-season sales would be marked accordingly.

 

For all custom orders or any questions regarding your order, I can always be reached by email katieblueart@gmail.com

 

What is the Return Policy?

Because each jacket is made-to-order, there are no refunds once the painting begins, unless the jacket arrives damaged. 

 

How will you ship my jacket?

I will use UPS or USPS Priority Mail for shipping. Should your item arrive damaged, please contact me directly! 

 

If you have any additional questions, please email me at katieblueart@gmail.com

 

Thank you!

 

 

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